This policy sets out the returns and refund procedures for goods or services purchased through the online store operated by The Parfum Club Ltd. We want to ensure your satisfaction with our products and services, and we have established a straightforward process for returns and refunds. Please read the following policy to understand how it works:
1. Contacting Us: For all return and refund enquiries, please contact us in the first instance. You can reach us via email at firstname.lastname@example.org or by messaging us on our official Facebook or Instagram accounts.
2. Eligibility for Returns: To be eligible for a return, the item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Change of Mind Returns: Under the Consumer Contracts Regulations, you have the right to change your mind about a purchase within 14 working days after the date of delivery. In such cases, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, along with the original postage and packaging charges made. However, please note that you will be responsible for the cost of returning the item to us.
4. Standard Returns Policy: If you change your mind about a purchase (i.e., the goods provided are not faulty or were not described properly) within 14 working days, our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges.
5. Faulty or Misdescribed Items: If the item you purchased was faulty, not working properly, or not as described in the item description, please contact us first before requesting a refund. We strive to resolve any issues to your satisfaction.
6. Initiating a Return: If you wish to return a physical product you have purchased, please contact us to let us know about the return.
7. Refund Processing Time: Once we receive your return and inspect the item, we will contact you within 14 days to confirm whether your refund will be processed. We will credit the refund to your original method of payment.
8. Refund Status: If you haven't received a refund yet after we informed you that it was issued, please check your bank account or card statement to ensure it has not been received. If necessary, contact your bank as some banks or card companies may take several days to credit your account.
9. Discount Vouchers: If you purchased an item using a discount voucher, we will only refund the amount that you paid, excluding the original voucher value.
10. Sale Items: Items purchased during a sale, including those purchased during other promotional events, may not be eligible for a refund in case of a change of mind. If you are uncertain, please contact us before making the purchase.
11. Reporting Damaged Goods: For damaged goods, please send us pictures of the product along with your order number via email, Instagram, or Facebook. This will help us promptly address the issue and provide you with the appropriate resolution.
12. Exchanges: We accept exchanges, but they will be at the buyer's cost. If you wish to exchange a product, you will need to pay for the return shipping before we can send out the exchange. Please note that we will only process one exchange per order placed.
13. Customer Support: If you have any questions or require support, including assistance with returns or refunds, please don't hesitate to contact us. Kindly provide us with pictures of any damaged goods and your order number to help us better serve you.
We hope this policy clarifies our returns and refund process. Your satisfaction is our top priority, and we strive to make your shopping experience with The Parfum Club enjoyable and hassle-free. Happy shopping!