At The Parfum Club, we are committed to providing a seamless and efficient shipping and delivery experience for our valued customers. Please read the following policy to understand how we handle shipping and delivery of your orders.
1. Delivery Service: We send all orders through APC Overnight Next Day delivery service, ensuring your parcel reaches you in a timely and reliable manner. Alternatively, you may choose Royal Mail 1st Class Signed for. This is especially recommended for business buildings and apartment blocks.
2. Processing Time: Once we receive your order, we aim to dispatch it within 2 working days. Please note that this processing time may vary during busy periods or holidays, but we always strive to send your order as quickly as possible.
3. Delivery Charges: For orders under £45, there is a delivery charge of £5.99. This fee helps cover the cost of shipping and ensures your order is delivered safely to your doorstep.
4. Free UK Delivery: We offer free UK delivery for orders of £45 and over. Enjoy the convenience of having your favourite fragrances delivered to you without any additional shipping charges.
5. Delivery Timeframes: With our APC Overnight Next Day delivery service, you can expect to receive your order within 1-2 working days from the date of dispatch. Alternatively, if you chose Royal Mail 1st Class Signed for, you can expect your order within 2-5 working days from the date of dispatch. However, please note that delivery times may vary depending on your location and any unforeseen circumstances beyond our control.
6. Order Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your parcel and get real-time updates on its location.
7. Delivery Address: Please ensure that you provide the correct and complete delivery address during the checkout process. We cannot be held responsible for any delays or non-delivery resulting from incorrect address details provided by the customer.
8. International Shipping: Currently, we only offer shipping within the UK. We do not ship internationally at this time.
9. Delivery Issues: In the unlikely event of any delivery issues or delays, please contact our customer support team at email@example.com with your order number. We will do our best to resolve the matter promptly and keep you informed throughout the process.
At The Parfum Club, we prioritise customer satisfaction, and our shipping and delivery policy is designed to provide a smooth and reliable shopping experience.
Thank you for choosing The Parfum Club for all your fragrance needs. Should you have any further questions or queries, please don't hesitate to get in touch with us. Happy shopping!